Refund policy

Return & Refund Policy

At FlairLady, customer satisfaction is very important to us. Please carefully review our return policy before placing your order.

Important Notice

Only orders shipped within the United States are eligible for returns through our supplier’s return service. At this time, we are unable to accept returns for orders shipped outside the United States.

Orders Shipped to US Customers

We accept returns for unworn clothing items that meet the following conditions:

Items must be unworn, unused, and in original condition.
Original tags must still be attached.
Items must be returned in the original clear garment packaging with the SKU label included.
We do not accept exchanges at this time.

Return Window

Return requests must be submitted within 14 days of delivery.

The first day of the return window begins on the date the tracking information shows the package as delivered.
Returned items must be shipped back within 7 days after the return request has been approved.

For split shipments, the return window begins once the final package from the order has been delivered.

Non-Returnable Items

The following items cannot be returned:

Worn or washed items
Items without original tags
Items missing original packaging or SKU labels
Final sale or clearance items
Gift cards

Return Shipping

Shipping and handling fees are non-refundable.
Customers are responsible for return shipping costs unless the item received was damaged or sent incorrectly.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue. Our team will review the case and provide a solution as quickly as possible.

Refund Processing

Once your return is received and inspected, please allow 5–7 business days for processing.

After your refund has been processed, you will receive a confirmation email. Refunds are issued back to the original payment method used during checkout.